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Betty Green's Site
FAQ
mrsbettygreen@yahoo.com
Q: What’s a FAQ?
A: Keep reading, Grasshopper..............lol
Q: I cannot find something (a product, a page, a section of the web site, etc).
A: Everything is listed in alphabetical order on the left side of the main page.
Q: How do i order?
A: ORDER FORM
Q: When will my order be shipped? Orders processed promptly Monday thru Friday
A: Orders are shipped weekly.
Q: How much is shipping?
A: $2.00 & up
Q: What company are you affiliated with?
A: Just Betty’s Independent Cosmetics Web Site.
Q: Can I place an order for a specific product not listed on your site?
A: No, we are independent of any manufacturer or wholesaler.
Q: How can you sell Mary Kay or Avon if you’re not a representative?
A: The same way you can sell your car or truck without working for Ford or Chevy. We buy on the open market and sell on the open market.
Q: I called with a question but did not get a return call.
A1. Always try email first.
A2. Please check the time BEFORE you call, we're on the left coast (Pacific Standard Time !!)
Q: Your return emails are so brief. Isn’t that rude?
A: We receive a gazillion (that’s more than a thousand) emails each week. Although we try to answer all legitimate queries, we must be brief and only answer the actual question or issue. We’re not rude, just very busy.
Q: What happens if i pay by check?
A: Nothing, We accept Money Order ONLY !!
Q: If a product is discontinued, how are you ordering if for me?
A: We do not order items for you, sales come directly from stock on hand.
Q: Sometimes you have products for sale not available retail in the United States. How is that possible?
A: We are independent; we buy internationally and sell locally.
Q: You ship to the United States Only?
A: Lower 48 states only.
Q: Do you accept paypal?
A: No. We do not care for their dispute resolution policies.
Q: What if I order a product and when the order & payment arrives you no longer have it in stock?
A: You will be promptly refunded.
Q: What does HTF mean?
A: Hard To Find
Q: Can you hold an item for me?
A: Sure, email your request
Q: When do you answer emails?
A: Monday thru Friday 9am to 5pm.
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